Assessment Part 2:
Do you have a strategically priced & packaged IT service portfolio?
☐ Solution suites: You offer a full suite of IT solutions such as collaboration & messaging, mobility solutions, hosted business apps (CRM/ERP), virtual infrastructure, security & business continuity, remote monitoring & management, cloud migration, application integration, workflow automation, end user help desk, infrastructure optimization and CIO services.
☐ IT service offerings: You have hosted apps, technologies and services included in your service portfolio. If they do not provide a complete foundation to deliver all of the IT solutions you need, you have identified the best strategies to fill them.
☐ Service fees: Your IT services are packaged as tiered or bundled solutions with appropriate one-time and recurring fees for licensing, deployment services and ongoing managed services.
☐ Service margins: You have performed a margin analysis on all IT service fees to understand where, when and how to maximize their gross margin performance.
☐ Service descriptions: You have all IT services documented with service descriptions providing you with a reference document explaining what is provided and what is not provided for each service that you deliver to the customer.
Complete Your Own Business Assessment Checklist
☐ IT service offerings: You have hosted apps, technologies and services included in your service portfolio. If they do not provide a complete foundation to deliver all of the IT solutions you need, you have identified the best strategies to fill them.
☐ Service fees: Your IT services are packaged as tiered or bundled solutions with appropriate one-time and recurring fees for licensing, deployment services and ongoing managed services.
☐ Service margins: You have performed a margin analysis on all IT service fees to understand where, when and how to maximize their gross margin performance.
☐ Service descriptions: You have all IT services documented with service descriptions providing you with a reference document explaining what is provided and what is not provided for each service that you deliver to the customer.
Complete Your Own Business Assessment Checklist
